Frequently Asked Questions

Gums are often used as a thickening agents or stabilizers in food products. We don't need to add them to our Plant Protein as it has natural thickening/stabilizing properties. Gums can also alter the texture and mouthfeel of products and we aim to maintain a specific texture and consistency that’s desirable for our customers. In addition, some consumers may have dietary restrictions or sensitives to gums, so avoiding gums in our plant protein ensures we satisfy a wider consumer base.

Yes, if you contact customer service we may be able to arrange drop off or pick up depending on your location on an individual basis.

At HeLa, we pride ourselves on creating products for the whole family. We understand that nutrition is vital at every stage of life, and that's why our offerings are tailored to fit easily within most lifestyles, addressing allergies and dietary needs. Our Plant protein is packed with the health benefits of peas, hemp, pumpkin, chia seeds, and basil seeds. It is also vegan, gluten-free, kosher, nut-free, soy-free, non-GMO, organic, and grain-free. In addition, It is free from artificial flavourings and sweeteners while packaged using sustainable and fully recyclable #2 pouches.

Monk fruit extract contains natural compounds called mogrosides, which provide sweetness without adding calories, sugar, or carbohydrates. This is beneficial for individuals who are looking to reduce their calorie or carbohydrate intake while still enjoying a sweet taste. It doesn't raise blood sugar levels which makes it appealing to those trying to maintain healthy blood glucose. Monk fruit extract also has a clean and pleasant taste, without the bitter aftertaste that is sometimes associated with other sweeteners like
stevia. This enhances the overall flavour profile of our protein powder and makes it more enjoyable to consume. Additionally, monk fruit extract is considered to be a natural sweetener, which may be preferred by individuals who prefer to avoid artificial sweeteners.

Choosing a protein powder that is also high fibre can offer several health benefits. Firstly, Fibre is known to promote digestive health by supporting regular bowel movements and preventing constipation. It can help maintain a healthy gut microbiome and improve overall gut health. Secondly, fibre helps you feel full and satiated which can be beneficial for individuals looking to manage their weight or control their appetite, by preventing overeating. Additionally, a high-fibre protein powder can help regulate blood sugar levels by slowing down the absorption of glucose into the bloodstream. This can be particularly beneficial for individuals with diabetes or those looking to manage their blood sugar levels. Lastly, fibre can support heart health by helping to lower cholesterol levels and reduce the risk of cardiovascular diseases.

Our exclusive HeLa Blend™ Plant protein is packed with the health benefits of peas, hemp seeds, pumpkin seeds, chia seeds, and basil seeds.

Yes, if you spend CA$150 or more, we offer free shipping for our customers in Canada. We also offer free local delivery for customers located within Thornhill and Toronto.

Yes, our Organic Whey protein contains 28g protein and 5g of fibre and is sweetened with monk fruit. Stay tuned for our launch date!

Our Company is based on Toronto, Ontario Canada

Our exclusive HeLa Nutrition Products are manufactured at a GMP-compliant, trusted manufacturer based in Windsor, Ontario.

Our sustainable pouches are made from fully recyclable #2 material.

Yes. Our HeLa Plant Protein powder is sweetened with monk fruit and contains 5 grams of fibre and 5 grams of net carbohydrates which makes it suitable for diabetics. Monk fruit is a natural sweetener that does not contribute calories, sugars or carbohydrates and doesn't impact blood glucose levels. Also, the added fibre in our HeLa protein powder can help regulate blood sugars by slowing down the absorption of glucose in the bloodstream.

Yes, we are proud that our Organic Plant Protein powder is vegan, dairy free, soy free, nut free, gluten free, grain free, free of artificial sweeteners and flavours, gum free, Non-GMO and kosher. Our future Organic Whey protein is grain free, gluten free, nut free, soy free, Non-GMO, kosher, FODMAP Friendly and free from artificial sweeteners and flavours.

We currently ship within Canada and internationally to the United States of America.

We are proud to be sold at the following retailers:

Coco Market in Toronto and at Mortimer's Point Marina in Muskoka

The Hut Smoothie and Juice Bar in Muskoka

As rice protein isn't considered to be a complete protein containing all 9 essential amino acids, we haven't included it in our exclusive HeLa Blend. Additionally, in order for us to qualify a protein source for our HeLa Blend, it had to include additional health benefits beyond providing protein, which isn't the case for rice protein. Our HeLa blend proteins also have lower environmental impacts than rice protein. Finally, some tests have found rice protein to contain toxic levels of heavy metals such as arsenic and cadmium.

HeLa's Organic Plant Protein is great for the whole family to use! As we only use organic and natural plant based ingredients, and no added supplements, you can be confident serving your children smoothies and other foods made with our high protein, high fibre HeLa protein powder. It's a great way to give your kids an extra nutrition boost!