Frequently Asked Questions

Gums are often used as a thickening agents or stabilizers in food products. We don't need to add them to our Plant Protein as it has natural thickening/stabilizing properties. Gums can also alter the texture and mouthfeel of products and we aim to maintain a specific texture and consistency that’s desirable for our customers. In addition, some consumers may have dietary restrictions or sensitives to gums, so avoiding gums in our plant protein ensures we satisfy a wider consumer base.

Yes, if you email info@helanutrition.com, we may be able to arrange for you to pick up your order. In this case we will refund your shipping fee.

At HeLa, we pride ourselves on creating products for the whole family. We understand that nutrition is vital at every stage of life, and that's why our offerings are tailored to fit easily within most lifestyles, addressing allergies and dietary needs. Our Plant protein is packed with the health benefits of peas, hemp, pumpkin, chia seeds, and basil seeds. It is also vegan, gluten-free, kosher, nut-free, soy-free, non-GMO, organic, and grain-free. In addition, It is free from artificial flavourings and sweeteners while packaged using sustainable and fully recyclable #2 pouches.

Monk fruit extract contains natural compounds called mogrosides, which provide sweetness without adding calories, sugar, or carbohydrates. This is beneficial for individuals who are looking to reduce their calorie or carbohydrate intake while still enjoying a sweet taste. It doesn't raise blood sugar levels which makes it appealing to those trying to maintain healthy blood glucose. Monk fruit extract also has a clean and pleasant taste, without the bitter aftertaste that is sometimes associated with other sweeteners like
stevia. This enhances the overall flavour profile of our protein powder and makes it more enjoyable to consume. Additionally, monk fruit extract is considered to be a natural sweetener, which may be preferred by individuals who prefer to avoid artificial sweeteners.

Choosing a protein powder that is also high fibre can offer several health benefits. Firstly, Fibre is known to promote digestive health by supporting regular bowel movements and preventing constipation. It can help maintain a healthy gut microbiome and improve overall gut health. Secondly, fibre helps you feel full and satiated which can be beneficial for individuals looking to manage their weight or control their appetite, by preventing overeating. Additionally, a high-fibre protein powder can help regulate blood sugar levels by slowing down the absorption of glucose into the bloodstream. This can be particularly beneficial for individuals with diabetes or those looking to manage their blood sugar levels. Lastly, fibre can support heart health by helping to lower cholesterol levels and reduce the risk of cardiovascular diseases.

Our exclusive HeLa Blend™ Plant protein is packed with the health benefits of peas, hemp seeds, pumpkin seeds, chia seeds, and basil seeds.

Yes, if you spend CA$150 or more, we offer free shipping for our customers in Canada. We also offer free local delivery for customers located within Thornhill and Midown Toronto.

Our Company is based on Toronto, Ontario Canada

Our exclusive HeLa Nutrition Protein powders are manufactured at a GMP-compliant, trusted manufacturer based in Windsor, Ontario. Our Pure Marine Collagen is sourced from Nova Scotia, Canada.

Yes. Our HeLa Plant Protein powder is sweetened with monk fruit and contains 5 grams of fibre and 5 grams of net carbohydrates which makes it suitable for diabetics. Monk fruit is a natural sweetener that does not contribute calories, sugars or carbohydrates and doesn't impact blood glucose levels. Also, the added fibre in our HeLa protein powder can help regulate blood sugars by slowing down the absorption of glucose in the bloodstream. HeLa Pure Marine Collagen is Sugar Free.

Yes, we are proud that our Organic Plant Protein powder is vegan, dairy free, soy free, nut free, gluten free, grain free, free of artificial sweeteners and flavours, gum free, Non-GMO and kosher. Our Pure Marine Collagen contains only 100% Hydrolyzed marine collagen and is nut free, gluten free, kosher, meat free, and keto and paleo friendly.

We currently ship within Canada and internationally to the United States of America.

We are proud to be sold at several retailers. Click here for the complete current retailer list.

As rice protein isn't considered to be a complete protein containing all 9 essential amino acids, we haven't included it in our exclusive HeLa Blend. Additionally, in order for us to qualify a protein source for our HeLa Blend, it had to include additional health benefits beyond providing protein, which isn't the case for rice protein. Our HeLa blend proteins also have lower environmental impacts than rice protein. Finally, some tests have found rice protein to contain toxic levels of heavy metals such as arsenic and cadmium.

HeLa's Organic Plant Protein is great for the whole family to use! As we only use organic and natural plant based ingredients, and no added supplements, you can be confident serving your children smoothies and other foods made with our high protein, high fibre HeLa protein powder. It's a great way to give your kids an extra nutrition boost!

As Monk Fruit is a natural sweetener, you may find that it has varying sweetness levels from lot to lot.

The small packet inside your bag of HeLa Plant Protein Powder is a silica gel desiccant. Its purpose is to absorb moisture and keep the powder fresh, ensuring the product maintains its quality and shelf life.

No, the Silica packet is not edible and should not be consumed. There is also a warning directly on the silica packet stating "do not eat." While the Silica gel inside is non-toxic, it is not meant for ingestion and could pose a choking hazard.

Each batch of HeLa Pure Marine Collagen is tested by an independent, accredited laboratory using an Enzyme Linked Immunosorbent Assay (ELISA) to measure the amount of fish allergen in the collagen. The allergen in fish is parvalbumin and is a water-soluble protein that is substantially removed during the washing process prior to extracting the Collagen. For a comparison, many people are familiar with how serious peanut protein exposure is for peanut allergic consumers. The commercial ELISAs used to measure peanut protein have a sensitivity of 1 – 2.5 ppm. The ELISA used to measure the fish allergen in HeLa Collagen has a sensitivity of 0.02 ppm, which is 50 times more sensitive. We believe our Collagen is safe for all consumers. Even so, it is recommended that consumers allergic to fish should consult with their doctors prior to ingesting HeLa Pure Marine Collagen.